Vic Uzumeri

Vic Uzumeri

Sampling the Future(s)

About 30 years ago, I sat outside a seminar room at a product design conference. I recall meeting Tom Matano. In the 1990s, Mr. Matano was an icon and rock star in the industrial design world. He was the head…

Self-Writing (almost) Video SOPs

Over the years, we’ve asked people if they love writing standard operating procedures (SOPs). Their answer is almost always NO !!! SOPs (AKA work instructions or written procedures) are the lifeblood of standard work and continuous improvement. How can something that…

Skills for Video in Operations

Security video systems are promising tools to investigate value-added business processes and operations. The technology is mature and the potential benefits are manifest. However, it requires a new skills ecosystem that most organizations currently don’t have. This article lists six key areas…

Studying Operations with Video

Industry has embraced continuous improvement for at least a century. Arguably, it started with Frederick Taylor and evolved to Six Sigma and beyond. There were many advances, and a few fads, in between. Still, Deming’s Plan-Do-Check-Act (PDCA) is a common…

High Detail Video for Operations

A New World of High Resolution Cameras We see footage from convenience store security cameras … usually in a police report or plea for citizen help … and the videos are colorless, grainy and lack detail to see the action…